Notion says “no users” while tracking support cases
Quick answer
Treat Notion “no users” as an internal tracking / tool issue. Do not let it block recording the case. Add the user email manually until the relation field works.
Platform
Web
Area
Internal Operations
Related system
Notion
Symptoms
If any of these match, this article is for you.
- Notion shows “no users.”
- Support cannot assign / link an app user.
- Case still needs to be recorded.
Step-by-step solution
Internal workflow
- Add the case anyway.
- Paste the user email in a plain text field.
- Add screenshots / error text.
- Link the app user later when the relation is fixed.
If it still does not work
- Do not delay support because Notion relation fields are broken.
- Flag the Notion issue to the team responsible for the workspace.
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