Account & Login
Sign-in, password reset, missing emails, and account fixes.
5 articles
All help articles
5 articles · sorted by most common issues
Login or password reset email did not arrive
Account & LoginTop issueCheck the email address used at signup, then look in spam, promotions, and any secondary inboxes. If the reset email still does not arrive, contact support so we can verify the account is connected correctly.
2 min readiOS, Android, Web“Email not found” or “my email isn’t valid” after signing up
Account & LoginTop issueThis usually happens when checkout, the app account, and the login system do not all have the same email yet. Try resetting the password with the exact email used at checkout. If that fails, support needs to check the account sync.
2 min readiOS, Android, Web“This account needs multi-factor sign-in…”
Account & LoginTop issueThis is an account / authentication configuration issue. Contact support rather than repeatedly reinstalling the app — we can adjust the setting on your account.
1 min readiOS, AndroidMisspelled email or duplicate accounts
Account & LoginIf an email was misspelled or you accidentally have two accounts, support can review and correct the account record. Do not create more accounts until support has checked yours.
2 min readiOS, Android, WebI signed up before but do not know where to log in
Account & LoginSome people filled out an early questionnaire or lead form before the beta app was ready. That is not the same as having a completed Barterloo buyer account. Support can check whether you are on the buyer list, the lead list, or both.
1 min readiOS, Android, Web
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