Login or password reset email did not arrive
Quick answer
Check the email address used at signup, then look in spam, promotions, and any secondary inboxes. If the reset email still does not arrive, contact support so we can verify the account is connected correctly.
Platform
iOS, Android, Web
Area
Account & Login
Related system
Auth Provider, GHL
Symptoms
If any of these match, this article is for you.
- You tap Forgot password but receive no email.
- The email is not in inbox or spam.
- You signed up but never got the follow-up / login email.
- You changed one password successfully but another account receives nothing.
Step-by-step solution
Check the basics
- Confirm the exact email used to buy or sign up.
- Check spam, promotions, junk, and any secondary inboxes.
- Tap Forgot password again once — not repeatedly.
- If you have more than one email, try the one used at checkout.
If it still does not work
- Contact support with the email used at signup and the approximate signup time.
- Tell us whether you used a different email at checkout vs. on the login screen.
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“Email not found” or “my email isn’t valid” after signing up
This usually happens when checkout, the app account, and the login system do not all have the same email yet. Try resetting the password with the exact email used at checkout. If that fails, support needs to check the account sync.
Account email changed or does not match across systems
When the app account, login account, and checkout / contact record point to different emails, the user may be visible in admin but still fail login or password reset. Treat this as an identity sync issue, not a normal password issue.
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If an email was misspelled or you accidentally have two accounts, support can review and correct the account record. Do not create more accounts until support has checked yours.
“This account needs multi-factor sign-in…”
This is an account / authentication configuration issue. Contact support rather than repeatedly reinstalling the app — we can adjust the setting on your account.