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Common problems
The fastest fixes, picked for the most-asked questions.
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Server Error after tapping the beta link
If the link no longer starts with exp://, it opened as a normal web page.
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I paid, but the app asks me to choose a plan
Don’t pay again. Your subscription may not have synced yet — we can attach it.
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Login or password email did not arrive
Check spam, then send us the email you used at signup.
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ID verification stuck on “Loading secure page”
Reload once. If it still spins, we’ll check your verification status.
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Camera access stuck during ID verification
The browser may be blocking camera permissions. Allow them in phone settings.
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Red error screen / Network request failed
The link opened on the web. Reopen it through Expo Go with exp:// at the start.
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No posts when tapping “Let’s Barter”
Reload first. If the feed is still empty, we’ll check the filter on our side.
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“Email not found” or “my email isn’t valid”
Try the exact email used at checkout. If still failing, we can fix the sync.
Browse by category
Pick a topic if you prefer to read by section.
App Access & Beta Setup
Beta link, Expo Go, server errors, and red error screens.
5 articlesAccount & Login
Sign-in, password reset, missing emails, and account fixes.
6 articlesVerification & ID
ID and selfie checks, camera access, and stuck verifications.
6 articlesPayments & Plans
Already paid, choose a plan, checkout errors, and launch promos.
6 articlesPosts & Listings
Create, edit, reuse, delete, and upload images for offers.
7 articlesFeed & Messages
Browsing offers, save/follow, comments, and chat questions.
6 articlesProfile & Display
Profile photo, bio, business status, dark mode, and counts.
5 articlesSystem & Policies
Server errors, terms, privacy, and who can use Barterloo.
3 articlesInternal Operations
Support-team playbooks for email automations, GHL, and Notion.
5 articlesContact Support
Send our team a quick form. We reply within one business day.
OpenTechnical Status
Live status of the Barterloo app and known issues.
Open
All help articles
49 articles · sorted by most common issues
Beta link opens a browser or shows “Server Error” — check that exp:// is still there
App Access & Beta SetupTop issueDuring beta access, the Barterloo link must keep the exp:// at the beginning. Some email apps (especially Gmail and some Android flows) drop exp:// and open the link as a normal web page, which causes a Server Error or a red error screen.
2 min readiOS, AndroidExpo Go shows “Development server” or “npx expo start” instead of Barterloo
App Access & Beta SetupTop issueExpo Go is installed correctly but Barterloo has not been opened yet. The generic Expo Go home screen says “Development server” or “npx expo start” — to open Barterloo you still need to open the Barterloo exp:// beta link.
1 min readiOS, AndroidRed screen with NativeCardField, native-only module, or Network request failed
App Access & Beta SetupTop issueThis usually means the Barterloo beta project opened as a web page instead of opening inside Expo Go. The fix is to reopen the full beta link through Expo Go and make sure it still starts with exp://.
2 min readiOS, AndroidLogin or password reset email did not arrive
Account & LoginTop issueCheck the email address used at signup, then look in spam, promotions, and any secondary inboxes. If the reset email still does not arrive, contact support so we can verify the account is connected correctly.
2 min readiOS, Android, Web“Email not found” or “my email isn’t valid” after signing up
Account & LoginTop issueThis usually happens when checkout, the app account, and the login system do not all have the same email yet. Try resetting the password with the exact email used at checkout. If that fails, support needs to check the account sync.
2 min readiOS, Android, WebAccount email changed or does not match across systems
Account & LoginTop issueWhen the app account, login account, and checkout / contact record point to different emails, the user may be visible in admin but still fail login or password reset. Treat this as an identity sync issue, not a normal password issue.
2 min readiOS, Android, Web“This account needs multi-factor sign-in…”
Account & LoginTop issueThis is an account / authentication configuration issue. Contact support rather than repeatedly reinstalling the app — we can adjust the setting on your account.
1 min readiOS, AndroidWhy Barterloo asks for ID and selfie verification
Verification & IDTop issueBarterloo uses identity verification to keep the community safer and make sure users are real people. The selfie / ID step is a legitimate Barterloo safety step and may be handled through Stripe verification.
2 min readiOS, Android, WebID verification did not pop up
Verification & IDTop issueVerification should appear after login. If you skipped it, it may pop up again later. If it never appears, support should check whether the account has a plan and whether verification is attached.
2 min readiOS, AndroidID verification stays on “Loading secure page…”
Verification & IDTop issueIf Stripe verification stays on “Loading secure page…”, you may be stuck in the verification flow. Try reloading once. If it is still stuck, support should check whether verification is temporarily blocked, already completed, or failing on this device / browser.
2 min readiOS, Android, WebCamera access button is stuck during ID verification
Verification & IDTop issueIf the verification page asks for camera access and the Grant access button does not work, your phone or browser may be blocking camera permissions. Allow camera access for the browser, then try verification again.
2 min readiOS, Android, Web“Something went wrong” after uploading ID or selfie
Verification & IDTop issueA “Something went wrong” message after submitting ID / selfie does not automatically mean your information was unsafe or stolen. In some real cases, verification had already completed even though an error appeared. Support can confirm.
2 min readiOS, Android, WebVerification reminder keeps flashing or crashes the app
Verification & IDTop issueIf the verification reminder repeatedly flashes or crashes, you can temporarily tap Skip for now if visible, then contact support. This is a reminder-loop bug and we will escalate it.
2 min readiOS, AndroidI already paid, but the app asks me to choose a plan
Payments & PlansTop issueDo not pay again. If you already paid but the app asks you to choose a plan, the payment / subscription may not have synced into the app account yet. Support can look it up and attach the plan.
2 min readiOS, Android, WebCheckout error after selecting a plan
Payments & PlansTop issueIf checkout errors after payment or while selecting a plan, stop and contact support with the email you used. Repeated retries can create duplicate payment attempts.
1 min readiOS, Android, WebNo posts show when tapping “Let’s Barter”
Feed & MessagesTop issueIf active posts exist but none show when you tap Let’s Barter, reload the app first. If the feed is still empty, support should check whether a feed / filter is blocking posts.
1 min readiOS, AndroidAPI Server Error 502 / account-status error
System & PoliciesTop issueA 502 account-status error is usually a server / API issue, not something you caused. Reload once. If it stays, support should check service availability and account-status routes.
1 min readiOS, AndroidNew user did not receive follow-up / login / verification email
Internal OperationsTop issueDetermine whether the user is a buyer, pre-register / contact, or questionnaire lead, then resend the appropriate instructions.
2 min readiOS, Android, WebExpo Go asks for local network access
App Access & Beta SetupOn iPhone, Expo Go may ask for local network access before opening a beta project. This is expected during beta — tap Allow so Expo Go can load Barterloo.
1 min readiOSHow to fully close and reload the beta app
App Access & Beta SetupAfter a fix or update, fully close Expo Go and reopen Barterloo from the beta link. This clears many stale screens and old errors.
1 min readiOS, AndroidMisspelled email or duplicate accounts
Account & LoginIf an email was misspelled or you accidentally have two accounts, support can review and correct the account record. Do not create more accounts until support has checked yours.
2 min readiOS, Android, WebI signed up before but do not know where to log in
Account & LoginSome people filled out an early questionnaire or lead form before the beta app was ready. That is not the same as having a completed Barterloo buyer account. Support can check whether you are on the buyer list, the lead list, or both.
1 min readiOS, Android, WebPlan or subscription status is unclear on profile
Payments & PlansYour plan and verification / business status should be visible on your profile. If the page is unclear, support can confirm your current plan manually.
1 min readiOS, AndroidLaunch promo date or bonus offer count is confusing
Payments & PlansThe launch promo date refers to bonus active offer capacity, not an early end date for a paid yearly subscription. Clearer wording: “Bonus Active Offers until Nov 30, 2026.”
2 min readiOS, Android, WebCheckout page says Barterloo launches in January 2026
Payments & PlansThis is outdated signup copy. Barterloo is currently in beta and the community is being built right now.
1 min readWebLocation selection appears or errors while creating a post
Posts & ListingsYour post should default to your profile location. Custom radius or location is optional — you should not be blocked by the location picker.
1 min readiOS, AndroidPhoto upload says “You must be logged in” even though you are logged in
Posts & ListingsIf the app shows a “must be logged in” preview-upload warning but still lets you finish the post, continue carefully and reload after publishing. If upload or publish fails, log out / in and try again.
1 min readiOS, AndroidFailed to create listing because an image is not readable
Posts & ListingsIf a reused draft / listing fails because an old image is “not readable,” delete the existing photos and upload them again before publishing.
1 min readiOS, AndroidEditing a post through Reuse & Drafts created a duplicate
Posts & ListingsIn the current beta flow, reuse / edit may create a new post instead of editing the original. Delete the duplicate if needed and avoid using reuse / edit as a true edit flow until the behavior is clarified.
1 min readiOS, AndroidImages disappear when tapping or reordering photos
Posts & ListingsAvoid double or triple tapping photos while arranging them. If an image disappears, remove the photo set and upload the images again.
1 min readiOS, AndroidHow to delete a post
Posts & ListingsIf deleting from the feed is difficult or unavailable, support can help remove the post while profile / draft delete tools are improved.
1 min readiOS, AndroidText-only community post shows “Image unavailable”
Posts & ListingsA text-only community post should not show a broken image block. If you see “Image unavailable,” reload the app. If it remains, support should check the media fallback.
1 min readiOS, AndroidBookmark / save button shows an error
Feed & MessagesIf the save / bookmark button errors on an offer page, reload the app and try again. If it persists, support should check the bookmark endpoint for that specific post.
1 min readiOS, AndroidCannot follow someone from their profile
Feed & MessagesIf following from a profile fails, try following from the feed as a temporary workaround, then reload the app. If it still fails, support should check the public profile follow handler.
1 min readiOS, AndroidDark mode or color issue makes text hard to read
Profile & DisplayReload the app first. If text is still unreadable, switch to light mode if possible and send support a screenshot of the specific page.
1 min readiOS, AndroidTerms or policy link shows “404 Page not found”
System & PoliciesIf a Terms, Privacy, or signup policy link shows 404, you should be able to read it. Try opening the link in Safari / Chrome, and contact support if it still shows 404.
1 min readiOS, Android, WebWho can use Barterloo?
System & PoliciesBarterloo is for adults 18 and older. The app involves real people, local exchanges, and meetups, so we use an 18+ minimum age in our policy and support copy.
1 min readiOS, Android, WebGHL campaign says there are no contacts or buyer list is missing
Internal OperationsInternal email / audience setup issue, not a customer-facing app bug. Verify the campaign audience, smart list, and contact filters before sending.
1 min readWebUpdated login email template — does automation use the new version?
Internal OperationsAfter editing a template, verify that the active automation uses the updated email. Template edits may not automatically update every workflow step depending on how the campaign was cloned or attached.
1 min readWebWhy do free promo users and paid users seem to have similar benefits?
Payments & PlansLaunch promotions are meant to help build early feed activity. Paid plan benefits should be communicated separately and clearly so paying users understand what they receive beyond temporary launch-period access.
2 min readiOS, Android, WebLong post is cut off and there is no “more” button
Feed & MessagesIf a long post is cut off without a “more” button, open the post detail page if available. If the full text is still hidden, report it to support so we can check the display.
1 min readiOS, AndroidComment box only shows one line while typing
Feed & MessagesThe current comment input may feel cramped for longer comments. You can still submit the comment, but longer text may be easier to write in Notes first and paste into Barterloo.
1 min readiOS, AndroidCan I send photos in Barterloo messages?
Feed & MessagesPhoto sharing inside Barterloo messages is a requested feature. Until it is available, you can add relevant photos to your post / listing or reuse a post if you need to show more images.
1 min readiOS, AndroidProfile photo glitches after upload or returns to the wrong screen
Profile & DisplayIf uploading a profile photo sends you to the wrong screen or triggers an error, reload the app and check whether the photo saved. If not, retry once and contact support.
1 min readiOS, AndroidPhoto upload says page is managed externally or locked
Profile & DisplayIf the photo picker or page says it is managed externally / locked, collect a screenshot and device details. This may be an iOS permission or app state issue.
1 min readiOSCan I add an About Me or business bio to my profile?
Profile & DisplayA profile bio / about-me field is a requested improvement. Until it is available, include key information in your posts.
1 min readiOS, AndroidProfile shows old test barters or confusing counts
Profile & DisplayIf profile counts include old test data, support can review and reset / clean the account if appropriate.
1 min readiOS, AndroidAre new buyers added to the smart list automatically?
Internal OperationsThe intended workflow is that new buyers are added to the smart list automatically after the onboarding email workflow / contact automation completes.
1 min readWebNotion says “no users” while tracking support cases
Internal OperationsTreat Notion “no users” as an internal tracking / tool issue. Do not let it block recording the case. Add the user email manually until the relation field works.
1 min readWeb
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