Support & Help Center

During beta access, the Barterloo link must keep the exp:// at the beginning. Some email apps (especially Gmail and some Android flows) drop exp:// and open the link as a normal web page, which causes a Server Error or a red error screen.

Expo Go is installed correctly but Barterloo has not been opened yet. The generic Expo Go home screen says “Development server” or “npx expo start” — to open Barterloo you still need to open the Barterloo exp:// beta link.

This usually means the Barterloo beta project opened as a web page instead of opening inside Expo Go. The fix is to reopen the full beta link through Expo Go and make sure it still starts with exp://.

Check the email address used at signup, then look in spam, promotions, and any secondary inboxes. If the reset email still does not arrive, contact support so we can verify the account is connected correctly.

This usually happens when checkout, the app account, and the login system do not all have the same email yet. Try resetting the password with the exact email used at checkout. If that fails, support needs to check the account sync.

When the app account, login account, and checkout / contact record point to different emails, the user may be visible in admin but still fail login or password reset. Treat this as an identity sync issue, not a normal password issue.

This is an account / authentication configuration issue. Contact support rather than repeatedly reinstalling the app — we can adjust the setting on your account.

Barterloo uses identity verification to keep the community safer and make sure users are real people. The selfie / ID step is a legitimate Barterloo safety step and may be handled through Stripe verification.

Verification should appear after login. If you skipped it, it may pop up again later. If it never appears, support should check whether the account has a plan and whether verification is attached.

If Stripe verification stays on “Loading secure page…”, you may be stuck in the verification flow. Try reloading once. If it is still stuck, support should check whether verification is temporarily blocked, already completed, or failing on this device / browser.

If the verification page asks for camera access and the Grant access button does not work, your phone or browser may be blocking camera permissions. Allow camera access for the browser, then try verification again.

A “Something went wrong” message after submitting ID / selfie does not automatically mean your information was unsafe or stolen. In some real cases, verification had already completed even though an error appeared. Support can confirm.

If the verification reminder repeatedly flashes or crashes, you can temporarily tap Skip for now if visible, then contact support. This is a reminder-loop bug and we will escalate it.

Do not pay again. If you already paid but the app asks you to choose a plan, the payment / subscription may not have synced into the app account yet. Support can look it up and attach the plan.

If checkout errors after payment or while selecting a plan, stop and contact support with the email you used. Repeated retries can create duplicate payment attempts.

If active posts exist but none show when you tap Let’s Barter, reload the app first. If the feed is still empty, support should check whether a feed / filter is blocking posts.

A 502 account-status error is usually a server / API issue, not something you caused. Reload once. If it stays, support should check service availability and account-status routes.

Determine whether the user is a buyer, pre-register / contact, or questionnaire lead, then resend the appropriate instructions.

On iPhone, Expo Go may ask for local network access before opening a beta project. This is expected during beta — tap Allow so Expo Go can load Barterloo.

After a fix or update, fully close Expo Go and reopen Barterloo from the beta link. This clears many stale screens and old errors.

If an email was misspelled or you accidentally have two accounts, support can review and correct the account record. Do not create more accounts until support has checked yours.

Some people filled out an early questionnaire or lead form before the beta app was ready. That is not the same as having a completed Barterloo buyer account. Support can check whether you are on the buyer list, the lead list, or both.

Your plan and verification / business status should be visible on your profile. If the page is unclear, support can confirm your current plan manually.

The launch promo date refers to bonus active offer capacity, not an early end date for a paid yearly subscription. Clearer wording: “Bonus Active Offers until Nov 30, 2026.”

This is outdated signup copy. Barterloo is currently in beta and the community is being built right now.

Your post should default to your profile location. Custom radius or location is optional — you should not be blocked by the location picker.

If the app shows a “must be logged in” preview-upload warning but still lets you finish the post, continue carefully and reload after publishing. If upload or publish fails, log out / in and try again.

If a reused draft / listing fails because an old image is “not readable,” delete the existing photos and upload them again before publishing.

In the current beta flow, reuse / edit may create a new post instead of editing the original. Delete the duplicate if needed and avoid using reuse / edit as a true edit flow until the behavior is clarified.

Avoid double or triple tapping photos while arranging them. If an image disappears, remove the photo set and upload the images again.

If deleting from the feed is difficult or unavailable, support can help remove the post while profile / draft delete tools are improved.

A text-only community post should not show a broken image block. If you see “Image unavailable,” reload the app. If it remains, support should check the media fallback.

If the save / bookmark button errors on an offer page, reload the app and try again. If it persists, support should check the bookmark endpoint for that specific post.

If following from a profile fails, try following from the feed as a temporary workaround, then reload the app. If it still fails, support should check the public profile follow handler.

Reload the app first. If text is still unreadable, switch to light mode if possible and send support a screenshot of the specific page.

If a Terms, Privacy, or signup policy link shows 404, you should be able to read it. Try opening the link in Safari / Chrome, and contact support if it still shows 404.

Barterloo is for adults 18 and older. The app involves real people, local exchanges, and meetups, so we use an 18+ minimum age in our policy and support copy.

Internal email / audience setup issue, not a customer-facing app bug. Verify the campaign audience, smart list, and contact filters before sending.

After editing a template, verify that the active automation uses the updated email. Template edits may not automatically update every workflow step depending on how the campaign was cloned or attached.

Launch promotions are meant to help build early feed activity. Paid plan benefits should be communicated separately and clearly so paying users understand what they receive beyond temporary launch-period access.

If a long post is cut off without a “more” button, open the post detail page if available. If the full text is still hidden, report it to support so we can check the display.

The current comment input may feel cramped for longer comments. You can still submit the comment, but longer text may be easier to write in Notes first and paste into Barterloo.

Photo sharing inside Barterloo messages is a requested feature. Until it is available, you can add relevant photos to your post / listing or reuse a post if you need to show more images.

If uploading a profile photo sends you to the wrong screen or triggers an error, reload the app and check whether the photo saved. If not, retry once and contact support.

If the photo picker or page says it is managed externally / locked, collect a screenshot and device details. This may be an iOS permission or app state issue.

A profile bio / about-me field is a requested improvement. Until it is available, include key information in your posts.

If profile counts include old test data, support can review and reset / clean the account if appropriate.

The intended workflow is that new buyers are added to the smart list automatically after the onboarding email workflow / contact automation completes.

Treat Notion “no users” as an internal tracking / tool issue. Do not let it block recording the case. Add the user email manually until the relation field works.