Misspelled email or duplicate accounts
Quick answer
If an email was misspelled or you accidentally have two accounts, support can review and correct the account record. Do not create more accounts until support has checked yours.
Platform
iOS, Android, Web
Area
Account & Login
Related system
Auth Provider, GHL
Symptoms
If any of these match, this article is for you.
- You have two Barterloo accounts.
- Your business account uses a misspelled email.
- Personal and business accounts are separate by accident.
- You cannot access the paid / business account because the email is wrong.
Step-by-step solution
What to send support
- Do not sign up again with another email yet.
- Send the correct email.
- Send the misspelled email if you can see it.
- Tell us whether the affected account is personal, business, paid, or free.
- We will verify ownership before changing anything.
If it still does not work
- If you cannot see the misspelled email, send the order confirmation receipt.
- Include a screenshot of the login error so we can match it to the account.
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This usually happens when checkout, the app account, and the login system do not all have the same email yet. Try resetting the password with the exact email used at checkout. If that fails, support needs to check the account sync.
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When the app account, login account, and checkout / contact record point to different emails, the user may be visible in admin but still fail login or password reset. Treat this as an identity sync issue, not a normal password issue.
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This is an account / authentication configuration issue. Contact support rather than repeatedly reinstalling the app — we can adjust the setting on your account.