“Email not found” or “my email isn’t valid” after signing up
Quick answer
This usually happens when checkout, the app account, and the login system do not all have the same email yet. Try resetting the password with the exact email used at checkout. If that fails, support needs to check the account sync.
Platform
iOS, Android, Web
Area
Account & Login
Related system
Auth Provider, Stripe, GHL
Symptoms
If any of these match, this article is for you.
- “My email isn’t valid.”
- “Email not found.”
- “Couldn’t find your account.”
- You paid or signed up but cannot reset the password.
- You appear in Barterloo admin but the login screen does not recognize your email.
Step-by-step solution
Try the exact checkout email
- Use the exact email used during checkout or signup.
- Check for typos, missing letters, or alternate Gmail / Apple / PayPal / Stripe emails.
- Tap Forgot password and try one reset.
- If the reset email arrives, set a new password and log in.
- If reset says the account does not exist, contact support.
If it still does not work
- Send support the exact email used at checkout and the email you are typing into Barterloo.
- Include any other emails you might have used (Apple Pay, PayPal, work, personal).
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Related articles
Login or password reset email did not arrive
Check the email address used at signup, then look in spam, promotions, and any secondary inboxes. If the reset email still does not arrive, contact support so we can verify the account is connected correctly.
Account email changed or does not match across systems
When the app account, login account, and checkout / contact record point to different emails, the user may be visible in admin but still fail login or password reset. Treat this as an identity sync issue, not a normal password issue.
Misspelled email or duplicate accounts
If an email was misspelled or you accidentally have two accounts, support can review and correct the account record. Do not create more accounts until support has checked yours.
“This account needs multi-factor sign-in…”
This is an account / authentication configuration issue. Contact support rather than repeatedly reinstalling the app — we can adjust the setting on your account.