“This account needs multi-factor sign-in…”
Quick answer
This is an account / authentication configuration issue. Contact support rather than repeatedly reinstalling the app — we can adjust the setting on your account.
Platform
iOS, Android
Area
Account & Login
Related system
Auth Provider
Symptoms
If any of these match, this article is for you.
- Error says: “This account needs multi-factor sign-in, but no supported verification method is available in the app yet.”
- You could previously onboard, then deleted / reinstalled and cannot log back in.
- The app shows the normal sign-in page but blocks login.
Step-by-step solution
What to do
- Do not create a new account.
- Contact support with the email on the login screen.
- Tell us whether the app was recently deleted or reinstalled.
- We will check the account’s authentication settings.
If it still does not work
- Send a screenshot of the exact error message.
- Tell us the phone model and whether you are on iPhone or Android.
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