Verification & ID

Barterloo uses identity verification to keep the community safer and make sure users are real people. The selfie / ID step is a legitimate Barterloo safety step and may be handled through Stripe verification.

Verification should appear after login. If you skipped it, it may pop up again later. If it never appears, support should check whether the account has a plan and whether verification is attached.

If Stripe verification stays on “Loading secure page…”, you may be stuck in the verification flow. Try reloading once. If it is still stuck, support should check whether verification is temporarily blocked, already completed, or failing on this device / browser.

If the verification page asks for camera access and the Grant access button does not work, your phone or browser may be blocking camera permissions. Allow camera access for the browser, then try verification again.

A “Something went wrong” message after submitting ID / selfie does not automatically mean your information was unsafe or stolen. In some real cases, verification had already completed even though an error appeared. Support can confirm.

If the verification reminder repeatedly flashes or crashes, you can temporarily tap Skip for now if visible, then contact support. This is a reminder-loop bug and we will escalate it.