ID verification stays on “Loading secure page…”
Quick answer
If Stripe verification stays on “Loading secure page…”, you may be stuck in the verification flow. Try reloading once. If it is still stuck, support should check whether verification is temporarily blocked, already completed, or failing on this device / browser.
Platform
iOS, Android, Web
Area
Verification & ID
Related system
Stripe Identity
Symptoms
If any of these match, this article is for you.
- verify.stripe.com page is visible.
- Page says “Loading secure page…” with a spinner.
- You can sometimes still click around but verification never finishes.
- You cannot complete onboarding.
Step-by-step solution
Reload steps
- Wait one minute.
- Fully close the app or browser and reopen Barterloo.
- Try verification again.
- On Android, confirm you are not stuck in a browser permission state.
- If it still spins, contact support.
If it still does not work
- Send support a screenshot of the full page including the URL bar / header.
- Tell us which device you're on (iPhone or Android) and the exact model.
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Why Barterloo asks for ID and selfie verification
Barterloo uses identity verification to keep the community safer and make sure users are real people. The selfie / ID step is a legitimate Barterloo safety step and may be handled through Stripe verification.
ID verification did not pop up
Verification should appear after login. If you skipped it, it may pop up again later. If it never appears, support should check whether the account has a plan and whether verification is attached.
Camera access button is stuck during ID verification
If the verification page asks for camera access and the Grant access button does not work, your phone or browser may be blocking camera permissions. Allow camera access for the browser, then try verification again.
“Something went wrong” after uploading ID or selfie
A “Something went wrong” message after submitting ID / selfie does not automatically mean your information was unsafe or stolen. In some real cases, verification had already completed even though an error appeared. Support can confirm.