“Something went wrong” after uploading ID or selfie
Quick answer
A “Something went wrong” message after submitting ID / selfie does not automatically mean your information was unsafe or stolen. In some real cases, verification had already completed even though an error appeared. Support can confirm.
Platform
iOS, Android, Web
Area
Verification & ID
Related system
Stripe Identity
Symptoms
If any of these match, this article is for you.
- You uploaded a driver’s license and selfie.
- Page shows “Something went wrong.”
- You become concerned about security or a scam.
- You ask whether the request was legitimate.
Step-by-step solution
What to do
- Do not resubmit many times.
- Contact support with your account email.
- We will check whether verification succeeded, failed, or is pending.
- If verification failed, we will tell you whether to retry.
If it still does not work
- Send a screenshot of the error and your account email.
- Tell us whether you are on iPhone, Android, or web, and which browser.
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Why Barterloo asks for ID and selfie verification
Barterloo uses identity verification to keep the community safer and make sure users are real people. The selfie / ID step is a legitimate Barterloo safety step and may be handled through Stripe verification.
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Camera access button is stuck during ID verification
If the verification page asks for camera access and the Grant access button does not work, your phone or browser may be blocking camera permissions. Allow camera access for the browser, then try verification again.