ID verification did not pop up
Quick answer
Verification should appear after login. If you skipped it, it may pop up again later. If it never appears, support should check whether the account has a plan and whether verification is attached.
Platform
iOS, Android
Area
Verification & ID
Related system
Stripe Identity, Expo Go
Symptoms
If any of these match, this article is for you.
- You can log in but were never prompted to verify.
- You did not get a follow-up verification email.
- You are blocked because “without verification everything is blocked.”
- Verification reminder was re-added and should appear after login or periodically if skipped.
Step-by-step solution
Reload first
- Fully close and reopen the app.
- Log out and log back in.
- Wait for the verification prompt after login.
- If it does not appear, contact support with your account email.
If it still does not work
- Tell support your account email so we can confirm your plan and verification status.
- Send a screenshot of the screen you land on after login.
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