Why Barterloo asks for ID and selfie verification
Quick answer
Barterloo uses identity verification to keep the community safer and make sure users are real people. The selfie / ID step is a legitimate Barterloo safety step and may be handled through Stripe verification.
Platform
iOS, Android, Web
Area
Verification & ID
Related system
Stripe Identity
Symptoms
If any of these match, this article is for you.
- You are worried the ID / selfie step is a scam.
- You are wondering whether your information was stolen.
- You are surprised by the verification request.
- You uploaded a driver’s license / selfie and then saw an error.
Step-by-step solution
What to do
- Complete the verification step when prompted after logging in.
- Use a clear photo of your ID and your face.
- Make sure your camera permissions are enabled.
- If you see an error after submitting, contact support so we can check your verification status.
If it still does not work
- If you saw an error after submitting, send your account email — we will confirm whether the verification went through.
- Do not resubmit your ID multiple times in a row.
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Related articles
ID verification did not pop up
Verification should appear after login. If you skipped it, it may pop up again later. If it never appears, support should check whether the account has a plan and whether verification is attached.
ID verification stays on “Loading secure page…”
If Stripe verification stays on “Loading secure page…”, you may be stuck in the verification flow. Try reloading once. If it is still stuck, support should check whether verification is temporarily blocked, already completed, or failing on this device / browser.
Camera access button is stuck during ID verification
If the verification page asks for camera access and the Grant access button does not work, your phone or browser may be blocking camera permissions. Allow camera access for the browser, then try verification again.
“Something went wrong” after uploading ID or selfie
A “Something went wrong” message after submitting ID / selfie does not automatically mean your information was unsafe or stolen. In some real cases, verification had already completed even though an error appeared. Support can confirm.