Plan or subscription status is unclear on profile
Quick answer
Your plan and verification / business status should be visible on your profile. If the page is unclear, support can confirm your current plan manually.
Platform
iOS, Android
Area
Payments & Plans
Related system
Stripe, GHL
Symptoms
If any of these match, this article is for you.
- You are unsure which subscription you have.
- Profile / status says only “DONE” or “VERIFIED” without showing the plan name clearly.
- Your business account name changed after tier or name updates.
Step-by-step solution
What to do
- Open Profile or Settings.
- Look for plan / tier, identity, and business status.
- If it is unclear, contact support with the email on the account.
- Support can confirm your plan manually.
If it still does not work
- Send a screenshot of the Profile or Settings screen so we can see what you see.
- Include the date and email of your purchase so we can match it.
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