Checkout error after selecting a plan
Quick answer
If checkout errors after payment or while selecting a plan, stop and contact support with the email you used. Repeated retries can create duplicate payment attempts.
Platform
iOS, Android, Web
Area
Payments & Plans
Related system
Stripe, Apple Pay, GHL
Symptoms
If any of these match, this article is for you.
- “Checkout error.”
- You cannot select a plan.
- You already paid but are pushed back to the plan screen.
- You paid with Apple Pay or another accelerated checkout and the app does not show the plan.
Step-by-step solution
What to do
- Do not keep trying paid checkout repeatedly.
- Confirm the email connected to your payment method.
- Close and reopen the app.
- If still stuck, send support a screenshot and your payment email.
If it still does not work
- Forward your payment receipt or order confirmation so we can match the payment.
- Tell us which payment method you used (card, Apple Pay, PayPal, Stripe Link).
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