I already paid, but the app asks me to choose a plan
Quick answer
Do not pay again. If you already paid but the app asks you to choose a plan, the payment / subscription may not have synced into the app account yet. Support can look it up and attach the plan.
Platform
iOS, Android, Web
Area
Payments & Plans
Related system
Stripe, Apple Pay, GHL
Symptoms
If any of these match, this article is for you.
- You paid on join.barterloo.com but the app still says to choose a plan.
- You see the payment plan screen after logging in.
- You used Apple Pay and can log in but plan is missing.
- You see a “No plan,” “account not found,” or “import missing” error.
- You see a checkout error after already paying.
Step-by-step solution
Reload first
- Do not check out again unless support tells you to.
- Fully close and reopen Expo Go.
- Log out and log back in.
- Make sure you are logging in with the same email used for payment.
- If the plan is still missing, contact support with your payment email and a screenshot.
If it still does not work
- Send support the email used at checkout and the email you used to log in.
- Send a screenshot of the “choose a plan” screen.
Was this article helpful?
Still need help?
Send us a quick form. We'll prefill what we already know about this article.
Related articles
Checkout error after selecting a plan
If checkout errors after payment or while selecting a plan, stop and contact support with the email you used. Repeated retries can create duplicate payment attempts.
Plan or subscription status is unclear on profile
Your plan and verification / business status should be visible on your profile. If the page is unclear, support can confirm your current plan manually.
Launch promo date or bonus offer count is confusing
The launch promo date refers to bonus active offer capacity, not an early end date for a paid yearly subscription. Clearer wording: “Bonus Active Offers until Nov 30, 2026.”
Checkout page says Barterloo launches in January 2026
This is outdated signup copy. Barterloo is currently in beta and the community is being built right now.