Profile photo glitches after upload or returns to the wrong screen
Quick answer
If uploading a profile photo sends you to the wrong screen or triggers an error, reload the app and check whether the photo saved. If not, retry once and contact support.
Platform
iOS, Android
Area
Profile & Display
Related system
Expo Go
Symptoms
If any of these match, this article is for you.
- Profile photo glitches randomly.
- Photo album opens, then a permission prompt appears after the photo was already selected.
- You are redirected to a single offer page after choosing a profile photo.
- A 502 account-status error appears after closing the page.
Step-by-step solution
What to do
- Fully close and reopen the app.
- Check whether the profile photo saved.
- If not, try uploading once more.
- If the same redirect / error happens, contact support with a screenshot and your phone model.
If it still does not work
- Send a screenshot of the screen you ended up on after selecting a photo.
- Tell us whether the photo eventually saved.
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