I signed up before but do not know where to log in
Quick answer
Some people filled out an early questionnaire or lead form before the beta app was ready. That is not the same as having a completed Barterloo buyer account. Support can check whether you are on the buyer list, the lead list, or both.
Platform
iOS, Android, Web
Area
Account & Login
Related system
GHL, Auth Provider
Symptoms
If any of these match, this article is for you.
- You signed up months ago but do not know where to log in.
- You appear on an old questionnaire / replies list, not the current buyers list.
- You did not receive onboarding emails.
Step-by-step solution
What to send support
- Tell us which email you used originally.
- Tell us whether you completed the current Barterloo signup or checkout flow.
- We will check whether you are in the early-interest list or the current buyer list.
- If you are only an early lead, we will send the current signup / access instructions.
If it still does not work
- If you remember the date you signed up, share it — it helps us narrow the search.
- Forward any old email from Barterloo so we can match it to a contact record.
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Login or password reset email did not arrive
Check the email address used at signup, then look in spam, promotions, and any secondary inboxes. If the reset email still does not arrive, contact support so we can verify the account is connected correctly.
“Email not found” or “my email isn’t valid” after signing up
This usually happens when checkout, the app account, and the login system do not all have the same email yet. Try resetting the password with the exact email used at checkout. If that fails, support needs to check the account sync.
Account email changed or does not match across systems
When the app account, login account, and checkout / contact record point to different emails, the user may be visible in admin but still fail login or password reset. Treat this as an identity sync issue, not a normal password issue.
Misspelled email or duplicate accounts
If an email was misspelled or you accidentally have two accounts, support can review and correct the account record. Do not create more accounts until support has checked yours.