Why do free promo users and paid users seem to have similar benefits?
Quick answer
Launch promotions are meant to help build early feed activity. Paid plan benefits should be communicated separately and clearly so paying users understand what they receive beyond temporary launch-period access.
Platform
iOS, Android, Web
Area
Payments & Plans
Related system
—
Symptoms
If any of these match, this article is for you.
- Paid monthly users ask why free launch users have similar perks.
- Team is unsure whether to charge immediately while onboarding issues are still being resolved.
- Promo end date and benefits are not clear.
Step-by-step solution
Suggested public copy
- Barterloo uses launch-period promotions to help build the early community and fill the feed.
- Paid plans include their own plan benefits.
- Launch bonuses may change after the promotional period.
- Add a clear promo end date and a benefits table for paid tiers.
If it still does not work
- Coordinate copy changes with product before publishing.
- Track this as partly support, partly pricing / product strategy.
Was this article helpful?
Still need help?
Send us a quick form. We'll prefill what we already know about this article.
Related articles
I already paid, but the app asks me to choose a plan
Do not pay again. If you already paid but the app asks you to choose a plan, the payment / subscription may not have synced into the app account yet. Support can look it up and attach the plan.
Checkout error after selecting a plan
If checkout errors after payment or while selecting a plan, stop and contact support with the email you used. Repeated retries can create duplicate payment attempts.
Plan or subscription status is unclear on profile
Your plan and verification / business status should be visible on your profile. If the page is unclear, support can confirm your current plan manually.
Launch promo date or bonus offer count is confusing
The launch promo date refers to bonus active offer capacity, not an early end date for a paid yearly subscription. Clearer wording: “Bonus Active Offers until Nov 30, 2026.”